(1) Basic Support - Free for users of the trial version

Our support team provides free Standard Email support for general issues for iMacros. Issues already covered in your documents or within our online support area will be pointed out to you. While there is no guaranteed response time, we typically we respond within 1-2 days during weekdays. Contact: Support Form or User Forum


(2) Silver Level Support Package - US$199/year - Buy Now
Free for all PRO and Scripting Editions customers

Silver Level support is included in every PRO and Scripting Edition license purchase and has a 2-days guaranteed response time during working days. Typically we respond within 24 hours during weekdays. If required, our support engineers also call back and/or use remote control software to diagnose issues on the spot. Contact: Support Form

(3) Gold Level Support Package - US$398/year - Buy Now
Only US$199/year for PRO & Scripting Edition customers - Upgrade from Silver to Gold
Gold level support is included in the iMacros Enterprise 5/10/25 bundles

Gold Level support has a 24 hours guaranteed response time during working days. Typically we respond in less than 6 hours during weekdays. If required, our support engineers call back and/or use remote control software to diagnose issues on the spot. After purchasing Gold Level support you will receive the dedicated Gold support email and phone contact information.

Other Support Options:

•  Macro and Script Creation Service

You don't have time to create "imacros" yourself? You need more complicated internet functions automated? Our team of qualified iMacros consultants can create a solution for you quickly. The pricing is very competitive and is based on the complexity of the project. For a free consultation and a free quote please fill out this form.

• On-Site Training

We offer world-wide on-site training and consulting. Our team can deliver the training in English, Portuguese, Chinese or German.

We recommend our one-day 4+4 iMacros JumpStart training & consulting: For only US$1500, less than the price of a conference ticket, we hold a hands-on 4h iMacros Workshop (custom-tailored to your needs) for up to 12 participants and in the afternoon we have time for 4h consulting on your project. Availability is limited, please contact us to discuss details and book your training.

• Source code escrow

Since iMacros is regularly used for mission critical applications we know that some of our customers prefer additional safeguards. That is why we also offer source code escrow for total security. If you choose the escrow option, that means that you will have access to the complete iMacros source code in the (very unlikely) event that we go out of business in the future. Please contact us to discuss details.

• Custom Development

We can develop and integrate your requirements directly into our software package. Please contact us to discuss details.

• Customized support/licensing

Do you need a support or license option not listed on this page? Please contact us to discuss details.

iMacros Upgrade Protection:

Future proof your investment: Traditionally, protecting your investment in software involved significant financial outlay with each new release or upgrade. We recognised the need for many of our customers to stay ahead of the competition and to ensure the reliability of their iMacros solutions in what, for many businesses, are mission critical areas.

To facilitate this we have introduced our new low cost "Upgrade Protection" plan, which is designed to significantly reduce the cost of ownership while guaranteeing future access to all upgrades and updates during the cover period.

Upgrade protection (Maintenance) ensures that you will always have the latest version of iMacros without any additional cost during the term of your cover.

Features\Benefits

• Free Silver/Gold Level Technical Support while in cover
• All updates and upgrades free while in cover. Keep up-to-date with the latest technology. Avoid higher cost of new version updates and upgrades.
• Special discounted price to extend cover for customers with current cover.

Pricing

• With your initial purchase you receive 1 year of upgrade protection
  - free of charge!
  
  
• An additional year of upgrade protection can be purchased for:
  o 25% of the current license cost if your upgrade protection has not expired.
  o 50% of the current license cost if your upgrade protection has expired.

You can extend your upgrade protection cover at any time. Any time remaining in your existing upgrade protection policy will automatically carry over into your new policy. To extend your upgrade protection please login to our Customer Resource Center. Please note that iMacros will continue to function should you choose not to extend your cover. iMacros never "expires": Without upgrade protection you will simply be unable to avail of any new updates or upgrades that we release.

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